Returns, Refunds & Exchange Policy
Westbound Sol wants to ensure you are happy and love your items. We understand there may be instances when this is not the case. We ensure quality customer service when dealing with the policies below.
Eligible items may be returned for store credit only and will be issued back to the email address that the order was placed under.
Items must be returned within 30 days of delivery.
Sale items, gift cards, free or promotional (gift with purchase) items, swimwear, bralettes, bodysuits, and accessories are final sale and not eligible for a return.
Westbound Sol will not accept any returns after 30 days. Once your item has been received and reviewed, you will receive store credit via email.
Store credit expires after 12 months.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Westbound Sol and product tags attached. We do not accept items that are worn, washed, altered or that fall underneath the aforementioned items that are ineligible for returns. If returned items have any obvious signs of wear, you will not receive the credit & will be charged an additional $20 shipping & handling fee to have the item shipped back to you as it no longer meets the standards to re-sell again to a new customer.
We do not do exchanges. You will be issued a store credit for your returned item, and a new order will need to be placed for the item.
PLEASE NOTE: Original shipping fees are non-refundable.
Free returns are not offered at this time, thus return shipping costs are the customer's responsibility. A restocking fee of 50% will be assessed on orders that are:
- Refused by the customer at the time of delivery or
- Returned due to an undeliverable address
DEFECTIVE/ DAMAGED ITEMS
Defective/damaged items must be reported within 2 days of package receipt, if not reported we will not issue store credit. If you believe you have received incorrect merchandise, please contact us within 72 hours of receiving your package.
If you received a defective/damaged item or incorrect item, it will happily be replaced.
Faulty items will be exchanged for the same type of product in the same size (if still available). Please contact customer service FIRST by sending an email to firstname.lastname@example.org — we will ask you to take a picture of what you have received for verification purposes.
QUESTIONS/CONCERNS?Please email email@example.com with your full name and order number.